Privacy Policy

Effective Date: [29-04-2025]

This Privacy Policy outlines how Bhakthi Shraddha, owned and operated by Poly Enterprises, collects, uses, and protects your personal information when you use our website: https://bhakthishraddha.com.

1. Company Details

• Legal Name: Poly Enterprises
• Proprietor: Palika Sri Jagdish
• Brand Name: Bhakthi Shraddha
• Other Members: Raghunadh & Anitha
• Phone Numbers: +91 90007 80868, +91 96429 99699
• Email: info@bhakthishraddha.com
• Website: https://bhakthishraddha.com
• GSTIN: 36AJMPP7003M3ZQ
• Address: G3 Vijay Kalyan Apartments, Kalyan Nagar Phase 1, SR Nagar, Hyderabad, Telangana 500018

2. Information We Collect

We may collect the following types of information:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order and transaction history
• IP address and browser type
• Payment details (via secure payment gateway – we do not store card information)
• Any communication or feedback shared by the customer via email or website forms
• Social media profile information (if logged in or interacting via social media)

3. How We Use Your Information

We use your information to:

• Fulfill orders and deliver products
• Provide order confirmations, shipping updates, and customer service
• Process payments securely
• Improve our website experience, layout, and functionality
• Detect and prevent fraud or abuse
• Send promotional emails or offers (only if opted-in)
• Respond to your queries and feedback
• Comply with legal, tax, and regulatory obligations

4. Legal Basis for Processing Data

We process your personal data under the following legal bases:

• Your consent (for marketing or non-essential tracking)
• To perform a contract (when you place an order)
• Compliance with legal obligations (like tax requirements)
• Legitimate interest (such as improving our services)

5. Sharing of Information

We do not sell your personal data. We may share data only with:

• Payment gateway providers (e.g., Razorpay, PhonePe, etc.)
• Delivery and logistics partners (for shipping your products)
• IT service providers and hosting partners
• Government authorities if legally required

All third-party service providers are obligated to protect your data and use it only for the intended purpose.

6. Use of Cookies & Tracking Technologies

We use cookies and similar tracking tools to:

• Remember your preferences
• Track site performance and visitor analytics
• Personalize user experience

You can manage or disable cookies through your browser settings. Disabling essential cookies may impact website functionality.

7. Data Storage & Retention

• Your data is securely stored using encrypted systems.
• We retain your information for as long as necessary to fulfill your order or comply with applicable laws.
• Data used for marketing purposes will be stored until you opt out.

8. Your Rights

You have the following rights regarding your data:

• Right to access your personal information
• Right to correct or update your information
• Right to request deletion of your data (where applicable)
• Right to withdraw consent for marketing communications
• Right to lodge a complaint with data protection authorities

To exercise any of these rights, email us at info@bhakthishraddha.com.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from minors. If a parent or guardian believes we have collected data from a minor, they can contact us for immediate deletion.

10. Security Measures

We use industry-standard security protocols to protect your information:

• SSL certificates for encrypted transactions
• Secure payment gateways
• Firewall and malware protection
• Access control on internal systems

However, no method of online transmission or storage is 100% secure. We do our best to protect your data but cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content on those sites. Please review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

Bhakthi Shraddha reserves the right to update or modify this Privacy Policy at any time. All changes will be posted on this page with the updated effective date. Continued use of the website indicates acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

Email: info@bhakthishraddha.com
Phone: +91 90007 80868 / +91 96429 99699
Address: G3 Vijay Kalyan Apartments, Kalyan Nagar Phase 1, SR Nagar, Hyderabad, Telangana 500018

Thank you for trusting Bhakthi Shraddha. Your privacy matters to us.